Educational Advising: Service Telephone and Internet Portal

Concept for a uniform educational telephone number and counseling portal in Germany

More and more people are seeking advice on educational and professional issues. So, educational counseling is increasingly becoming key to lifelong learning. With the variety of education events, the number of programs and providers of educational counseling is also increasing. Many people seeking advice find it difficult to find the right advice for their concerns. The Federal Ministry of Education and Research (BMBF), therefore, is aiming to increase the transparency in the counseling landscape and enable citizens to have access to professional educational counseling.

On behalf of the BMBF, four partners are working on a concept for implementing a uniform educational hotline and portal. Arbeit und Leben e. V. LAG Berlin, the Research Institute for Vocational Education and Training (f-bb) gGmbH, G.I.B. – Innovative Employment Promotion Company mbH, and ver.di-Forum Nord e.V. are involved in this project.

The Center for Continuing Academic Education (ZWW) of JGU Mainz has, on behalf of ver.di-Forum Nord e.V., created a training concept for telephone advisors.

Contact:  Dipl.-Päd. Franziska Hebart, Phone: +49 6131 39-26962,